Photo of The Grosvenor Hotel in London, , GB
Photo of The Grosvenor Hotel in London, , GB
Photo of The Grosvenor Hotel in London, , GB
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The Grosvenor Hotel


victoria station • buckingham palace • reunion bar • wing room

101 Buckingham Palace Road
London SW1W 0SJ, GB
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The Grosvenor Hotel has 20 Tips

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  • Photo of Cassandra S
    6 months ago
    Came here with my mum to have a lovely afternoon tea. Scone melted like butter and the cakes were devine. Very lovely atmosphere and staff were very welcoming and service was excellent. Definitely deserves a 5 star rating.
  • Photo of BlackFellCob
    6 months ago
    The reviews I read about The Grosvenor were spot on, I did wonder if it would live up to them but it certainly didn't disappoint us. They deserve the rating they have. This hotel was perfectly located for us as we were visiting the Apollo Victoria Theatre and also wanted to be near Buckingham Palace. The bus stop for the open bus tour is right outside. There is a door from inside Victoria Station direct into the hotel. Nothing is too much trouble for the staff, they are attentive and knowledgeable and the hotel is beautifully decorated. Our room was spotless and modern, the bathroom superb with a freestanding bath. We were visiting for my friend's 50th birthday and waiting for us in our upgraded room was champagne, fruit and a selection of buns. We got Executive Room access with our room which served tea/coffee and snacks throughout the day, a lovely continental breakfast and happy hour between 5pm-8pm. The Grosvenor made our stay extra special. Thank you.
  • Photo of Tina L
    6 months ago
    Arrived at the hotel staff were friendly and took us to our room which was an exsecutive room but I wanted something a little more special for my mum for her treat so we upgraded to a suite room 328 nice and light and airy spotless clean asked for extra pillows arrived within what seemed like seconds,excellent service and a lovely lady who bought them to us. We were given fruit in the rooms drinks peanuts sweets etc lovely gesture. Whilst sitting in the exsecutive lounge where we were greeted again by two lovely ladies who worked there and offered drinks all free of charge and not just cheap horrible drinks but choice of wines beers sprits etc wow this hotel really puts the boat out for the guests, we were then greeted by a most wonderful man called Franco who was food and drinks manager of the hotel he took the time to chat with us giving us advise on the hotel clearly a man who was in love with his job and a perfect leader as I had seen him and saw how well he engaged with the staff who all seemed to give him upmost respect and bonded very well with them all.he even reserved us a table at the imperial restaurant within the hotel the staff here Rebekah etc were amazing nothing was too much trouble and food so good so thank you all who attended to us you are wonderful people. Went to the champagne and cocktail bar in hotel bit disappointed as no bacardi stocked here and yet such a popular drink maybe something the amazing Franco will sort for my next visit and all bacardi lovers however all was not lost as Franco gave me a complimentary drink and again wow factor for customer service, in the bar a guy called Jason loverly Scottish accent was the master of this bar entertaining everyone making us all laugh whilst the service was once again top notch the other lady and bartenders there were also nice even if not quiet as outgoing as Jason 👍🏼at breakfast we saw a quietly spoken and most attentive guy called Mohammed he could not do enough for us all in all so many people to thank the guy on the porters station for helping us to get cabs,all reception staff,cleaning staff,maintenance staff for keeping the hotel so nice,chamber maids,people that clean,housekeeping,chefs,bar staff,managers,people from the imperial Chinese and just everyone in the hotel and the main guy Franco who every day took the time to talk to us only downfall we had to go home but we will be back thank you the grovesenor hotel Victoria pictures taken on the last day when staff in London fancy dress to greet new customers arriving quirky huh 👣👣
  • Photo of Carol T
    6 months ago
    We like to stay in the Grosvenor whenever we come to London.This time we came to stay for a wedding anniversary and for the first time ever were not delighted with our room.This was remedied very quickly by Sean and we are now in a lovely room. The executive lounge is as friendly and accommodating as ever, again with staff who do their utmost to make you feel at home.It's an ideal place to stay with such convenient travel connections,and we find the prices reasonable for central London.Certainly we have never had better service in a London hotel, and are looking forward to our anniversary meal here tonight.
  • Photo of millshyland
    6 months ago
    I had organised a 21st birthday trip for my daughter and partner to stay at this hotel today but through no fault of this hotel, a room had not been allocated. Fortunately I dealt with a lovely lady on reception( unfortunately did not get her name) who sorted out a superb room for them to stay in. She has turned what could have been a bad experience into a wonderful one. I thank you lovely lady.!
  • Photo of cfm1280
    6 months ago
    I cannot rate this hotel enough!! Booked a long weekend break with friends for a break away from the children to shop and check out the sights From booking the hotel to the arrival, the staff were absolutely amazing. Namita in bookings was brilliant in helping with our bookings and on arrival I have nothing but praise for Nate who swiftly upgraded our rooms when one wasn't what we had booked. The hotel is located literally on top of Victoria station so is perfect for people to quickly jump on the tube, 5 min walk from Buckingham palace so is great for a quick visit to the queen. The good was excellent, the rooms were cosy and comfortable, nothing was too much trouble. Our only gripe was the amount of beggars you would get hassling you outside on an evening, there should be security outside at night so travellers don't feel so vulnerable. Outstanding hotel and staff, great location....would definitely book again. Thanks for a great stay in London xx
  • Photo of Amritadass
    6 months ago
    The Grosvenor has an elegant grandeur and is centrally located with an entrance to the Victoria Station from within the hotel! I was warmly welcomed by Nate Chiarello who ensured that I was comfortable throughout my two day stay and went out of his way to accommodate my requests. Paul at the concierge desk personally accompanied me to my room and as there was a minor plumbing problem, he got it attended to immediately. Nate and Paul are an asset to the hotel because it is professionals like them who ensure that visitors return to the Grosvenor - I certainly will! My room, though small, was comfortable with a beige, red and black decor. The air conditioning was effective. Breakfast, served between 6:30 am to 10: 30 am was sumptuous. In the dining room, Mohammad and Despina were efficient and courteous. Undoubtedly, a very pleasant London interlude!
  • Photo of abogado98
    6 months ago
    I have been to London many times, and this was my wife's first trip to London and as much as London is a beautiful city. This hotel located right on top of Victoria Station. I have to say that this hotel has made a difference in making a beautiful vibrant city feel like home. Many trips are all about enjoying the city, and you come back to a good hotel. The best thing here is when you are in a four-star hotel (feels more like a five star) everyone has what sets it apart. Here this hotel is all perfect. I look forward to coming back and staying in my room (111). The rooms are a very comfortable size, very clean and modern topped with staff that makes this place, even more, home-like. They are all with no exception the nicest team together. I don't know how they can do it, but everyone goes beyond their way to make you feel like you are appreciated. It starts from the time you walk in to check in you are greeted in a very courteous manner (thank you, Sean, at reception) and escorted to your room where everything is explained. They provide you with free wifi, and our room reservation came with complimentary breakfast. Wake up in the morning for breakfast and the staff there will go beyond to cater to any requests. I have come after the breakfast time, and they were there waiting and did not make it like they were doing me a favor. They go over and beyond to make sure that everything is right. The nice thing is they remember exactly how you like your coffee every day. I do not think that this hotel can be topped and we are coming back. I have seen four-star hotels, but they are not The Grosvenor Hotel.
  • Photo of Sharaz G
    6 months ago
    By London standards, a good hotel. Staff are friendly and service-oriented, but there is a lack of attention to detail e.g. maid left a floor cloth in our room; bath robes removed and not replaced -all remedied quickly though. TV set in room was disappointing -very small old-fashioned TV; no digital channels and poor quality signal.
  • Photo of Anka H
    6 months ago
    Friendly professional staff, breakfast was well organised and choice was great, well located, rooms well equipped and clean, comfortable beds, lovely bathroom, room service efficient ....highly recommended.
  • Photo of Captain M M
    6 months ago
    Decided to have lunch here with my children whilst over in ye olde London town. We all tremendously enjoyed fine dinning and drinking being seamlessly served. Will return very soon whilst here...still looking for the Fantom Raspberry Blower Captain Medley Isle of Man
  • Photo of garethwilliams53
    6 months ago
    We enjoyed our stay at the luxurious Grosvenor Hotel. The staffs were very friendly and helpful and the rooms were very clean and comfortable. We had a good selection of tea and coffee and water. Overall it was a very enjoyable stay which we will certainly want to go back again.
  • Photo of sorba21
    6 months ago
    Great location - Victoria Station, friendly, professional staff. Great rooms if you do not get the smallest. Worth paying a little more. Very nice lounge to have tea and bar for cocktails. Nice pubs within walking distance!
  • Photo of Stephen C
    6 months ago
    Overall the hotel was excellent. The room was a bit cramped for hanging and putting away clothes but the iron was a nice touch. The TV stations were very limited for evening viewing. Fabulous location! Close to everything.
  • Photo of Richard G
    6 months ago
    Fantastic location , helpful and friendly staff, beautiful property . Great breakfasts. Walking distance from Buckingham Palace and Trafalgar Square. Easy access to bus, tube, train for any other need
  • Photo of helenannharper
    6 months ago
    We had a lovely three night stay at The Grosvenor for a family vacation. The hotel is lovely and the location is perfect for touring all of London's greatest hits. The hotel sits right above Victoria station and is an easy walk to Buckingham Palace and Westminster.
  • Photo of pllhpfan
    6 months ago
    While we were in Victoria Station looking for our hotel we saw a door in the station that said "The Grosvenor". The hotels breakfast was really delicious and the rooms were really clean and nice decorated. İt is perfect for all kinds of visiting.I highly recommend it.
  • Photo of courtney m
    6 months ago
    This was such a beautiful hotel!! The location was very centrally located and the entrance into Victoria station was even more convenient. The staff was also wonderful!! Rooms were pretty spacious especially for London. Would highly recommend this hotel to anyone traveling to London!!
  • Photo of Lisa S
    6 months ago
    Beautiful hotel. Perfect for first time visitors to London. Tube and railway stations are connected to the hotel. Central location to get to all the tourist spots. Plenty of places in the train station to bring food back to the room after a long day. Executive King room gave us plenty of room and we enjoyed the breakfast and afternoon cocktails and snacks. Hotel staff was wonderful.
  • Photo of barbszz
    6 months ago
    all the staff at the Grosvenor are so helpful, friendly and polite. They are your greatest asset. we look forward to seeing them all in May 2017. thank you for making our special weekend very special.

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