Photo of The Grosvenor Hotel in London, , GB
Photo of The Grosvenor Hotel in London, , GB
Photo of The Grosvenor Hotel in London, , GB
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The Grosvenor Hotel

Hotel

$$$$
victoria station • buckingham palace • reunion bar • wing room

101 Buckingham Palace Road
London SW1W 0SJ, GB
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The Grosvenor Hotel has 20 Tips

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  • Photo of Juan Antonio G
    a month ago
    Very good place, fantastic breakfast and really close from St. James Park where jogging is definitively remarkable. Close from everything and to be exactly one door from the train and metro station is an added value. I Highly recommend it.
  • Photo of Allan T
    a month ago
    Stayed here just for one night combined witha visit to Buckingham Palace. We arrived at Victoria Coach station and its an easy 10 min walk via Victoria railway station and straight into the dedicted entrance in the station hall. Check in was friendy and easy and we had a comfortable room overlooking the roof of the station platforms. I thought the station might be noisy bu heard nothing at all to complain of and the bed was comfortable. The room was a reasonable size and the bathroom well equiped. We had a drink in the bar which was bright and cheery and the prices very reasonable for Central London. Breakfast next moring was a buffet and there was plenty to eat our tastes. Its only about a 15 min walk to Buckingham Palace so perfectly located for us to do the tour the following morning. All in all a good experience with friendy staff.
  • Photo of Meeshmartin
    a month ago
    Beautiful hotel, great location- I walked from here to Nottinghill and all the way to the London Bridge, seeing everything in between. The hotel it'self is nice, breakfast is good and included but the dragging of suitcase up stairs because the elevator is so wonky and only goes to certain floors - it's confusing and a bit frustrating. the Victoria station is right next door which is super convenient but there is a ton of construction and you can hear the calling of the trains in the early morning. A bit annoying. Good price for the location I believe.
  • Photo of Tobias H
    a month ago
    The location of the hotel is perfect. The room was fine, maybe a little renovation would be nice because on some corners the room looks used. The breackfast was nice but u can work on the presentation and on the collection of fruits, bread from r example.
  • Photo of Jeffrey D
    a month ago
    I was to stay upon my arrival for two days and then return for three days. When I arrived I was told that my room would be ready at 1:00 pm - having a few hours I went shopping. I returned at 1 pm and the room was not ready and I was told rather abruptly that they had until 3 pm till the room HAD to be ready. I explained that I was fully aware but based my return to the hotel on their provided information. I would have continued shopping had I not been told 1 pm. Once in the room - it was very dark and hard to see. There was no luggage rack and only three hangers. Once i complained they did bring up the missing luggage rack and additional hangers and promised to bring more lamps while I went to dinner (which they did). Now - the good part - when I returned they did have my room ready and they gave me a corner room on the second floor. Plenty of windows and light and a wonderful room. Both were Executive Rooms that allow the use of the Executive Lounge - I highly recommend this as they have breakfast and food throughout the day. Wine and beer in the evening - you could make meals out of what is available. Agnija Matisane, the reception manager, was the one who made all of this possible and I thank her for what she did to make me more comfortable.
  • Photo of Julian P
    a month ago
    My wife and I stayed at this hotel as part of an inclusive theatre trip. It is a beautiful Victorian building right on top of Victoria station and even has its own entrance from the concourse. The architecture is true Victoriana and the interior grand and impressive. Perhaps the most impressive feature is the huge chandelier in the main entrance and this lights up the tiled and wood panelled interior which has been expertly refurbished. Staff are friendly and helpful and we had a good welcome. We had a drink in the Grosvenor bar which has waitress service. You can also get light meals here. There is a large tv thankfully without sound but with sub titles. We had two ciders which cost £10 plus a 12.5% service charge added automatically. There is a Chinese restaurant which looked good on paper. Our room was smart and had everything you need for a comfortable stay – tv, safe, aircon, kettle with tea / coffee, plenty of cupboard space and a comfortable bed. We had some initial problems with the aircon and lead for the kettle but these were sorted out by maintenance. There was a very ancient chair which had been recovered in a grotty vinyl out of keeping with the décor and standard of the room. It really needs replacing. If you are a fitness fan there is a gymn on the 7th floor. Breakfast was really good. Scrambled eggs, fried eggs, beautiful herb sausages, and lovely smoked salmon plus all the other things you would expect in a cooked breakfast. Cereals and fruit are also available plus different flavour teas. We enjoyed our stay and would stay again. The hotel is very well placed for transport links and access to the west end.
  • Photo of MamaDav
    a month ago
    My husband stayed here a few days ago on a business trip. Hotel in a great location public rooms very grand. Bedroom small but very clean overlooking Paddington Station. The check in was very difficult but Corina was excellent and sorted the problem quickly & efficiently.
  • Photo of 2509Jill
    a month ago
    We were placed away from the front of the hotel and, despite the hotel being in a busy, central spot, the room was quiet during the night. However, we were on the 7th floor and had to catch the lift to the 5th and then walk quite a way before we reached the lift to take us up the rest of the way - so, travellers with mobility issues, be warned! State your request for an easily accessible room when booking. The room was of adequate size and quite modernly furnished. However, it had a very large overhang on one end, which meant we had to push the bed to the right in order to avoid knocking ourselves out on the ceiling, should we wish to get out of bed in the dark. Judging by the marks on the carpet, countless other guests had done the same! The tea and coffee making facilities were more than generous and there was a hairdryer, although it didn't have much power behind it and certainly wouldn't have been any use for anyone with thick hair. The bathroom was small but very nicely and newly decorated, with individual toiletries. The breakfast (buffet style) was very nice, with both hot and cold options. There is a coffee machine in the buffet area, which offers better coffee than that which the waiters bring to the table. We were a little unnerved, as we left our empty cereal bowls on the table, along with full glasses of orange and cups of coffee and went to the buffet for our cooked breakfast. When we returned to the table, everything had been cleared away, including the drinks, cutlery, and bowls! Although all staff are very helpful and pleasant, many are very young and perhaps could do with some training in common sense! Many members of staff were also other than native English speakers, as you would expect in central London, but, although they could clearly understand our needs, they were quite difficult to understand. All in all, a very pleasant stay in beautiful surroundings.
  • Photo of Janet B
    2 months ago
    I stayed at the Grosvenor Hotel for 2 weeks, from August 22, 2017 to September 4,2017. I was quite pleased with the hotel and the staff. This was my 2nd trip to London, and I had issues booking at the first hotel I had stayed at years ago. I also have back issues, so I decided the Grosvenor would be good as it sits right at Victoria Station, so between the Underground and National Rail, it was easy to get places. And most tours do drop-offs there. So it was less wear and tear on my back. However, be prepared, because there is still a good deal of walking. My pre-paid room rate included a free upgrade to the next level room as well as free breakfast each morning. Hence, I was in an Executive King Room in the main building. Others have complained about a lot of walking to get to their room and/or having to use stairs as the elevators don't go all the way up. This is more common in the Wing rooms and the 7th floor. Originally, they wanted to put me on the 7th floor, but when I asked they confirmed the elevator/stair issue, so I opted for a corner room on the 6th floor. They graciously took me around to show me a few others, as I was going to be there 2 weeks, so I wanted to be sure I was comfortable. I wound up at the original corner room, which had a view of an old building one on side and a view down Buckingham Palace Road from the other side. It had adequate room for, but was lacking a sofa and also an ottoman for the chair. I asked if they could be obtained as I wanted options of comfortable places to relax and put my feet up at the end of a day of walking. They gladly accommodated the request and the furniture arrived shortly. The room has an adequate size safe - it would probably hold a laptop - it held my iPad, Kindle, jewelry, travel wallet and odds and ends with rom to spare. There is also a mini-fridge which they say is really a cooler - not to store food. They restocked it daily with a small bottle of still and sparkling water. They forgot once or twice and I needed more a couple of days and a quick call to the front desk and they brought it up. I was also able to check in earlier than the 3 PM. As I recall, I arrived around noon. I have very few complaints, but one of them lies with checkin. Since they are a historic building, they are not allowed to change much regarding the exterior of the building. There is no rep and just stares with no area for a car to really pull up as there is a bus stop directly in front of the door. So aside from a taxi dropping you off very quickly, there is no real loading or unloading zone. My car parked around the corner, and I had to go inside to find someone to come out and help him with the bags. Being a for and a half star hotel, I would have expected them to have a doorman on duty who would handle these types of things. So that is complaint number one. Other than that, the check in process was very smooth and they brought my luggage up to the room for me. Since my Executive room was an upgrade, I was not allowed access to the club. The breakfast was served downstairs in the Grosvenor Arms restaurant. There was a decent selection of scrambled and fried eggs, sausage, bacon, tater tots, grilled mushrooms and tomatoes, beans, fruit, cheeses and cold meats, pastries, cereal, granola, dried fruits, and a variety of eggs. There was also a coffee machine for specialty coffees and juice. I found table service to be slow. I do not drink juice or specialty coffee, preferring green tea. Most days, I did not get a beverage until I was ready to leave. Also, they did not provide free bottled water at breakfast, only tap water, which I found odd. That was complaint #2, along with the fact that on some days, no one was at the desk to check your room #, which delayed things as well. I had tours booked and trains to catch, and am not an early riser, so I want breakfast to be a quick process. They usually only had 1 or 2 servers. The buffet was fast, but drink service was not. Again, if you drink juice or specialty coffee, you can get that yourself, so you're all set. I had read a review that you could order the free breakfast via rom service and would only be charged the room service fee. I utilized that a few times after that and was happy. However, a couple of minor complaints here. You had to check the hang tag and put it on the door the night before, but they never left a new hang tag. So I had to call down to the desk each time to have them bring one up. This is usually something House-keeping does automatically. And if I had a tour planned, it was hard to judge what time they would arrive, as there is a half hour window. If you are not alone, this would not be an issue, but I was afraid to jump in the shower in case they came at that time. Speaking of the Grosvenor Arms, I ate dinner there a few times, as well as ordered room service dinner a couple of times. The food was not bad - the salmon was my favorite, but they have a very limited menu selection, so you will get bored eating the same thing every night. Fortunately, you are right at Victoria Station, which has a lot of restaurants, as does the surrounding neighborhood, all in close proximity. I also ate at The Grand Imperial Asian restaurant and it was very good! A bit pricier option, but worth the money. Unfortunately, I have gastric issues and spicy foods aggravate it, so I had to limit myself! So my suggestions for management here would be 1. Dedicated check-in person at breakfast 2. More servers for drinks at breakfast 3. Throw in a free bottle of water! 4. Expand the menu selections at the Grosvenor Arms. Maybe even a few daily chefs specials or something. 5. Make sure housekeeping is leaving breakfast hang tags. The bed was extremely comfortable! In fact, I have back and neck issue and woke up with no issues each morning, after walking for hours the day before! In fact, I'd like the hotel to tell me what type of mattress and pillow they use, because I'd buy them! My neck and back are killing me since my return! I do know they advertise Hypnos beds, but I'm not sure if they are coil or latex or foam. But it was topped with a super-comfy featherbed! The bathroom was a good size. Very deep tub, that some people might have an issue getting in and out of. And very narrow. You kind of had to stand sideways in it. But good water pressure, no lack of hot water, although you had to let it run for a minute or 2 first. There was both a rain shower and a handheld showerhead. There was also a heated towel rack, which came in handy when I rinsed out stockings and such. Only complaint here was lack of lighting around the mirror. There was a lighted magnifying mirror as well, but even that had a very dim bulb. It made it difficult to put makeup on. I usually wound up sitting on the bed with the drapes open and the nightstand and overhead spot on. They supply a blow dryer and there was an entryway with a table and socket, but again, very dim lighting there. The bedroom itself had more than adequate lighting, but no mirrors. A few more points. One day I had to leave very early for a tour, before the breakfast buffet was open. I asked and was told they could provide a bag breakfast if arranged with the concierge the night before. It was a bit odd for breakfast, but it came with 4 finger sandwiches (salmon, cucumber and 2 others that I can't remember), an apple, a banana, and a bottle of water. But it was good and held me over until lunch! Others have complained of the TV reception. Although I did notice a few channels that had no sound, and the usual snow, where a hotel doesn't subscribe to a particular channel, there were a good number of working channels that had no issues. But truthfully, the only time I turned it on were the few occasions I opted for dinner via room service. Although my room was facing the street, I noticed very little noise. An occasional bus rumbling by, but certainly nothing that prevented me from sleeping or woke me up - and I am a very light sleeper. Overall, I truly enjoyed my stay at the Grosvenor and would not only stay there again, but would recommend it to friends. It is in a great central location with the station right there. I mentioned the walking - it is a very short walk from the hotel lobby to their private entrance to Victoria Station. Just down a few steps. But Victoria itself is a huge place - so it is a walk to get to the Underground or National Rail trains. But again - great convenience and there are also shops and restaurants there, including a pharmacy if you forgot something. All of the staff were extremely helpful - from check-in, to concierge, to maintenance, to restaurant staff, to check-out. Any request was promptly handled. There was an issue with the A/C the day I arrived, but they promptly delivered a fan and told me they were working on it. When I returned that evening, the front desk told me it had been one whole section of the floor and it was fixed. I walked into an ice cold room, as I had turned it down as low as it would go! But it is an old, historic building, so one expects things to need repair. Some reviews complained of it being dirty, which I did not find at all. The hallways were a little musty - really more of an old building smell. But when I travel, I don't want to be at a shiny new Marriott. I love staying in old, historic hotels! But the room was clean and well maintained. I liked the cookies that were left with nightly turn-down service. The staff were all wonderful. The issues and complaints were all minor things. Probably the most aggravating was the drink service at breakfast. And one night when the bar area of the Grosvenor Arms was full and we spilled over to the breakfast room, people who came in after me had food and no one had even come to take my order. I complained to a manager and he took my order. I expected they might provide a free dessert when he asked if I would like something, but they didn't. Again, a minor aggravation. And I think it is a matter of them needing more wait staff at that restaurant.
  • Photo of conwy
    2 months ago
    Just come back from a 4 night stay in an executive room on floor 2. We have stayed in many hotels in London and all I can say it was disappointing on many levels. The main problem we had was with the servicing of our room. When we got to our room, which was pleasant although who designs these rooms I don't know. Huge occasional table in corner and no draws. Bathroom had smallest sink ever. Shower in the bath which had loose taps. My husband who is quite fit fell into the bath getting in as side was tall and awkward to get in and out. Items missing from room, not stocked up each day. Remote for tv not working, bed throw just dumped in wardrobe not put on bed. There was a catalogue of stuff. Breakfast this morning in main dining room was cold. All this and it wasn't cheap. Would I stay there again, no.
  • Photo of WannaGoThere75
    2 months ago
    This was my 2nd stay here and enjoyed it just as much as the first time. This time I was upgraded to a larger room with a separate living room. The only downside is if you're not in the main building it can be a bit of a walk especially on check-in and out day (I choose to take my luggage with me rather than wait for the bellhop). Room was clean, nice amenities, comfortable bed. Bathtub a bit hard to get in and out of, be careful! Love the location. There's a hallway directly from the lobby into Victoria station. We were within walking distance to Harrods. Could have walked to Soho if hadn't walked so much already during the day! Will likely stay here again.
  • Photo of Pat N
    2 months ago
    Fabulous service, very clean room, perfect location. This is the spot for us for all future rips to London! The trains are steps away, Victoria Station, which is adjacent to the Grosvenor, has quick meals and coffee. We could not have been happier with our choice.
  • Photo of PaulineNorris
    2 months ago
    We stayed at the hotel this weekend for one night and it was in the best location - close to Buckingham Palace and Victoria station (make sure you come out of the tube at the main station entrance other wise you will have a long walk around) The hotel itself was very Grand, beautiful and oldie worldie. We were able to check in early which was also great and the staff were very nice and professional. Sadly the room let the hotel down. We booked a double standard room through booking.com (for £260 - no breakfast sadly) and were placed on the 7th floor in The Wings (a long trek and 2 separate lifts). The room was TINY and although we knew it was a standard double, I think we were expecting a bit more space. We walked through the door and came face to face with a wall. We manoeuvred around this to the bedroom area which had just enough room to move around the bed. The bathroom was again tiny. Both the bedroom and bathroom were very clean. The TV in the bedroom had the most bizarre set up - big gaps between channels and some channels had no sound. Our view was overlooking the train station sheds (not a good view at all) and we were worried about noise but it was very quiet, which was great. We had food in the pub type restaurant on site and it was really nice and very relaxed - totally recommend. One thing I will mention is that the receptionist when we checked in said that our card would be swiped but no money taken or held (we were paying cash) but In fact, the money has been taken out of my account (full amount) and after calling the hotel, was told it would take up to 5 days for it to be released fully - not impressed by this at all All in all I was glad that we stayed at this hotel but I don’t think we would stay again as other hotels offer more square footage/deals for your money. I wouldn’t have been able to stay in our room for more than one night as quite claustrophobic - Defo upgrade to a bigger room if money allows/staying for a long period. It is a beautiful hotel though
  • Photo of rosaleen R
    2 months ago
    Excellent hotel and excellent location for us travelling on public transport.Only a five minute walk from Victoria Stations (buses and trains) Hotel very quiet despite being so central.Lovely bed so a good nights sleep was had-so important for a busy day ahead. Breakfast which was self help was very good and staff most helpful.We asked for a pot of tea rather than tea from a machine-this was no problem.
  • Photo of brucelovatt
    2 months ago
    What a beautiful hotel and so close to Everything... The Palace, shopping, transportation, etc. Thank you so much for attention to every detail. A special Thank You to Corina who quickly took care of even the smallest problem. Breakfast was delicious every day! See you next season.
  • Photo of kkaramchandani
    2 months ago
    Great location for a hotel in London. Access from Victoria station. Traveling within London and long distance becomes a breeze. The room was larger for a UK hotel. I am sure there are different categories of room with varying sizes. We loved our room The decor in the rooms was more contemporary but the lobby and the exterior is old British charm. The staff were very friendly and helpful. Did not use the dinning facilities to comment on it.
  • Photo of joyalex
    2 months ago
    A beautiful hotel with a very central location. We spent two nights at this hotel awaiting a bus tour of the UK to begin and then returned for one final night after the 17 day tour ended. The first two nights were glorious---beds were sooo comfortable, room spacious, staff helpful, Our final night, however, we were placed in a room not much larger than a closet ---- having to repack suitcases in a room which was not much larger than the suitcases themselves was ridiculous. Our original opinion of the hotel was quickly diminished. We had to lug four suitcases and two hand luggage pieces through long halls; having to use two separate elevators to reach the room and reception area. It was unfortunate after having loved our first experience at the hotel to have it evaporate into such a sour one. If you book this hotel be absolutely sure you are not in the wing rooms which require two elevator changes and that your room is larger than a shoe box!!! The major plus is it is centrally located and within walking distance of everything. With the exception of Nate, the staff was not terribly knowledgable in regard to where to go for certain things. Joy and Alex
  • Photo of michael l
    2 months ago
    welcoming comfortable warm and friendly excellent. very clean and tidy accommodating. easily accessible situated nicely for the activities we were engaged upon principally a theatre visit and buckingham palace. excellent thank you
  • Photo of Marcia T
    2 months ago
    I attended a volunteering event at this hotel and I must say it was grand.  In central London, next door to Victoria Train Station, it was very easy to get to. With a lavish entrance,  chandeliers ordaining the reception area and expensive ornaments.  The hotel was exquisite and pristine. The reception staff were friendly and attentive with smiles and diligence.  The waiters were also quick and efficient and constantly replenished the canapés and drinks. The canapés were scrumptious.  I ate a few too many, but they tasted nice, so I kept eating and networking with the other delegates. The meeting room was elegant and spacious with a separate breakout space at the back for networking.  To the front was a small podium, panel table and overhead projector and in the middle rows of seats. This was a very grand location and I enjoyed my visit.  I doubt I would be able to afford to stay there, but it was a nice experience.
  • Photo of Alan1402
    2 months ago
    This hotel is in a great location and caters for all. Restaurants have a good variety and the staff are very friendly. If you have time we recommend you do the Afternoon Tea, its a challenge to see if you can finish it all.

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